John Lance

Experience

Product Design Manager at IBM (April 2012 – Present)

Manage a team of User Interaction Designers, User Researchers, and Information Architects.
Engage with engineering management and other stakeholders to ensure that deliverables are on time and high quality.
Compile and deliver Operations briefings for executives.
Developing a relationship with a local university, identifying co-ops and class projects.
Attended IBM Basic Blue training for managers.
Authored/co-authored multiple inventions and patents.

User Experience Project Manager at IBM (April 2011 – April 2012)

Responsible for project managing multiple projects and teams.
Engaged with engineering and other stakeholders to ensure that deliverables and projects were on track.
Introduced agile practices to UX work, both at the project level and the team level.

User Interface Designer at IBM (October 2004 – April 2011)

Coached User Experience Interns (April 2009 – August 2010)

Mentored interns in user interaction design and usability.
Assisted interns in planning and executing assignments and handling workload.
Arranged for IBM employees to provide “day in the life” discussions and other educational opportunities for interns.
All interns were remote employees.

Responsible for product design for client and web experiences, including gathering customer feedback and working with design partners on a regular basis. Customer feedback sessions were in person or remote.
Created design specifications and prototypes to guide engineering implementation of designs.
Presented to partners and customers at conferences such as Lotusphere, LOLA, and other venues.
Contributed to the Lotus Design blog.
Led development of a formal “Peer Review” process implemented in Lotus design organization in 2010.
Participated in Lead@IBM program.

Human Factors Engineer at Lightbridge (August 2001 – October 2004)

Solo Human Factors Engineer responsible for design and usability testing of user interfaces.
Led cross-departmental design teams for web and WAP graphical user interfaces. Design teams included representatives from Product Management, Engineering, Quality Assurance, Documentation, and other groups.
Created storyboards for web-based software applications that formed the base for technical specifications.
Conducted usability tests of Lightbridge’s IVR system and assisted in the creation of IVR related personas and scripts.
Created and maintained Lightbridge’s UI Standards.

Documentation Specialist at Lightbridge (August 1997 – August 2001)

Technical Writer at Lewtan Technologies (September 1995 – August 1997)

Technical Writer at Meditech (May 1994 – September 1995)

Technical Writer at Image Plus (1993 – 1994)

Education

MS, Human Factors and Information Design Bentley University

BA, English University of Massachusetts, Amherst

Interests

I am an author. My fiction publications include the following:

• 2011 – Priscilla Holmes and the Case of the Glass Slipper • 2011 – All or Nothing in the anthology Wolfsongs Volume 2 • 2011 – Zombie Thanksgiving in the anthology Zombiefied: An Anthology of All Things Zombie • 2011 – Bots in the anthology A Taste of Armageddon • 2011 – All Hail Splork in the anthology Atheist Tales • 2010 – Adam, Eve, and Me: A Serpent’s Tale in the anthology All About Eve • 2010 - Priscilla Holmes, Ace Detective • 2009 - Charlotte Cauldron and the Prince of Nevermore • 2008 - Sniff, Bark, Howl - A Love Story in the anthology Wolfsong Vol 1 • 2008 – Henry and the Time Machine in Beyond Centauri magazine • 2007 – Bravest of Them All in Beyond Centauri magazine • 2006 – Bobby’s Troll and Other Stories • 2006 – Dragon Busters in Beyond Centauri magazine • 2004 – Home Is Where the Dragon Is • 2004 – Star-Crossed Lovers, The Transylvanian Fang Mouse, and Nature Calls in the anthology Small Bites • 2003 – Gas in the anthology The Three Bubbas of the Apocalypse • 2003 – Hershey’s Bees in Miniature Quilts Magazine • 2003 – The Thing In the Closet in the anthology More Stories That Won’t Make Your Parents Hurl • 2002 – A.D.D. Dog in Dog & Kennel magazine • 2002 – The Attack of the Blue Berry Beast in SPELLBOUND magazine (Spring issue) • 2001 – The Field Trip in SPELLBOUND magazine (Fall issue) • 2001 – Bobby’s Troll in SPELLBOUND magazine (Summer issue)